Prices and discounts are not visible on the checkout or cart page

If the requirements of the offer that you have created have been met - you should see the discounted total on the cart page of your store the moment you test your offers.

In this article:

Prices not reflecting correctly

If you can't see the discounted total or prices on the cart page, please complete the steps below:

Before proceeding with the troubleshooting guide - please ensure you have Tested the Offer in question.

1

Basic checks

  • Ensure the offer requirements have been met. (Eg: Add two of a product to get a discount of 20%)
  • Is there a starts at / ends at time set for the offer? If so - please ensure you are within the times set.
  • Does the offer require a customer to be tagged to view the offer? If so  - please ensure you are logged in and viewing the product as a tagged customer.
  • Ensure you are on the "/cart" page. The URL of the page you are on should contain /cart.

2

Ensure ajax cart settings are turned off

For the app to work correctly - any ajax cart settings need to be disabled. You can find out more about it here and disable it if needed.

3

Ensure theme is synced

Please visit the settings page of the app. Go to Settings > General Settings. From the Troubleshooting section - please click Sync and Check Theme.

If the theme is not synced, please contact us and we will fix this ASAP.

4

Currency Converters

When you use a currency converter that is not supported, the prices of the discount can either not apply or show up incorrectly.

5

Conflict with other apps

While a lot of apps are compatible with our app, there will be some apps in the market that breaks our Discounted Pricing app either partially or entirely. Other Upsells apps can stop our Discounted Pricing app to behave correctly so we suggest not having other upsell apps installed in tangent with our app. If you still decide to have other upsell apps installed, then we can offer very limited troubleshooting to resolve any issues that may come up.

Here is a list of the types of apps that aren't compatible with our Discounted Upsells app:
  • Any app that takes over the checkout process
  • Any preorder app
  • Any other upsell or discount app
6

Theme related

About 90% of themes can be used straight away but there's the 10% that requires a further look. If you have checked the above two fixes and you're still experiencing the problem, then it will most likely be theme-related.

Common Questions

Is it possible to show the discount percentage on the cart page total?
No. However, as long as your Upsell Message is enabled, the discount percentage will show and will coincide with the net amount on the cart page. The subtotal will display the net amount of the purchase. That means that all discounts applicable will already be deducted from the gross amount. However, this amount will still possibly change when the customer checks out since the shipping charges, if applicable, will then be added.

Where in the app can I modify the strikethrough for the regular prices on the cart page?
Unfortunately, this cannot be set within the app. The strikethrough or cross-out you can see on the cart page is dependent on the theme you are using.

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