Discount code not working?
If you have added discount codes so your customers can use them in conjunction with other discounts and they are not working when you tested them, the codes may have not been synced yet for them to work. By default, the discount codes are automatically synced after installing the app and then it checks for new discount codes every 12 hours to sync them.
Can I set the app to sync the codes in my own specified time interval?
Unfortunately, no. There is no way to set the automatic syncing of the codes to your desired time interval. However, If you want to activate the new codes within the app for them to work right away, you can sync your discount codes manually. This way, you don't have to wait for hours for them to sync. Follow the steps below to manually sync your discount codes:
1. Launch your Discounted Pricing app and click Settings.
2. Click General Settings.
3. Click Sync Discounts.
A popup message confirming that the discounts are now synced and the button is now changed to Queued!
NOTE: Our app does not support the "free shipping" Shopify code or any discount codes created by third-party apps.
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