Why can't customers see the discounts on the checkout page?

Question: My customers complain about not being able to see the discounts when they go straight to checkout. Why is that?

Answer: Discounts are only shown on the cart page. This is to make sure that the right discounts are calculated. So you must inform your customers that in order to avail of the discounts, they must pass through the cart page and then check out from there.

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